WHY NOT – RETURN & EXCHANGE POLICY

POLICY COVERAGE

• By using the WHY NOT exchange portal or requesting a return/exchange of any product, you agree to follow the rules outlined in this policy. If you disagree with any part, please refrain from transacting on this website.

• Please be aware that this policy may be updated occasionally. We encourage you to review the return and exchange terms each time you use the portal.

• We allow returns and exchanges within 7 days from the delivery date. Once your request is approved, you'll receive a confirmation via email and SMS. Our delivery partner will collect the item within 24-48 hours.

• If pickup fails due to courier unavailability, you'll need to ship the item back yourself. Reverse logistics depends on the services available at your location.

• Once the returned item reaches us and passes our quality review, your return or exchange request will proceed to the next step.

• Exchange or return processing typically takes 7–10 business days.

• If the requested item is unavailable, we’ll provide you with a gift card or exchange it for another item of your choice, which can be used on your next order.

• For returns, store credit will be issued in the form of a gift card, valid for 6 months from the date of issue.

• Returned items must be unused, in original packaging, and undamaged. Worn, used, or altered items are not eligible for return or exchange.

• If you face issues with your order, email us at [whynotoffical.co@gmail.com] with your order number and details. Our support team is available Monday–Saturday, 11 AM to 7 PM, and will respond within 24 hours.

• Cancellations are only allowed before the order is shipped. Orders already in transit can’t be cancelled.

• Prepaid orders are final. No refunds are offered for cancellations or returns. Refunds, when applicable, will be issued as gift cards valid for 6 months.

• A 30-day review window is offered for quality issues like color bleeding or fabric damage.

EXCHANGE/RETURN OF PRODUCTS

You can submit a return or exchange request for your item if:

• The item doesn't fit properly

• The item has a defect

• Some part or accessory of the product is missing

• You may return or exchange products bought from us if the following required conditions are met:

• The item has not been worn, washed, or tampered with.

• All original tags, packaging, and any included accessories must be intact and unmodified.

• The product must be returned in its original condition unless it has a verified manufacturing defect.

• The request must match the order and item listed in our records.

• The product must not have any odors, stains, scratches, tears, or visible damage.

If you have any questions about your return or cancellation, feel free to reach our customer care team at:

Phone: +91 90563 94847

Email:

whynotofficial.co@gmail.com